Cable Forum - View Single Post - Will Virgin Follow suite? Sky Loyalty scheme

nialli · 05-08-2017, 14:03

Call me optimistic, but if they're looking to freeze prices for new customers, chances are the 2018 increases won't be too onerous for everyone else.
I'd welcome a long service customer loyalty scheme as I've been with NTL/Virgin Media for over 15 years. Mind you, a Virgin rep I spoke to recently did suggest that their customer records couldn't recognise my long service as it had been at two separate properties with different postcodes, which is a pretty poor CMS if you ask me.

05-08-2017, 14:03	#13
nialli cf.geek Join Date: Jul 2003 Location: Greenwich, SE10 Services: Sky Stream, Sky broadband Posts: 865	Re: Will Virgin Follow suite? Sky Loyalty scheme Call me optimistic, but if they're looking to freeze prices for new customers, chances are the 2018 increases won't be too onerous for everyone else. I'd welcome a long service customer loyalty scheme as I've been with NTL/Virgin Media for over 15 years. Mind you, a Virgin rep I spoke to recently did suggest that their customer records couldn't recognise my long service as it had been at two separate properties with different postcodes, which is a pretty poor CMS if you ask me.