Cable Forum - View Single Post - Tivo V6 Could this improve VM customer service in the UK?

RichardCoulter · 13-05-2017, 18:01

Since LG took over VM it's apparent that CS has deteriorated in the UK.

I didn't know that similar problems existed in Ireland, but they must do as they are introducing this initiative:

http://www.irishtimes.com/business/t...part-1.3020272

If successful, I wonder if this will be rolled out to the UK?

I especially like the idea of dumping the foreign call centres.

13-05-2017, 18:01	#1
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,817	Could this improve VM customer service in the UK? Since LG took over VM it's apparent that CS has deteriorated in the UK. I didn't know that similar problems existed in Ireland, but they must do as they are introducing this initiative: http://www.irishtimes.com/business/t...part-1.3020272 If successful, I wonder if this will be rolled out to the UK? I especially like the idea of dumping the foreign call centres.