[1andrew1]

Originally Posted by BenMcr

Nope, it's the actual cost of calling them for the look up:

http://www.118118.com/about118

That's excluding the phone provider's access charge.

Opening up directory enquiries to competition in 2003 is a great example of the law of unintended consequences.

Telecoms watchdog Oftel, which is behind the change, says it will mean improved value for the £300m callers spend on 700 million calls to the service every year.

http://news.bbc.co.uk/1/hi/uk/3177087.stm