[adzii_nufc]

Best way via hindsight of course.

Option 1, simply do not remove passengers for your staff or in other cases, do not allow overbooking of flights.

Option 2, given that it seems clear this gentleman was prioritising getting back to his place of work over monetary compensation I'd have continually upped the offer until someone else accepted. In hindsight you can guarantee they wish they'd done this.

Option 3 if both are not applicable, removal of the gentleman by reasonable means, You literally apply a clamp manoeuvre with either one or two officers to either arm, meaning you can lift without causing massive distress to the receiving party, if the passenger then insists on struggling you can then bind his legs with the third officer if required, at this point you still have absolutely no justifiable way to inflict damage on a person, you then merely carry or escort the man off the plane, it's literally that simple assuming he hasn't retaliated with assault. Assuming he does retaliate with assault then you'd have the legal justification to drag him the way they did if they can provide evidence it was required for the situation, which it would be at that point.

Given the tight space on the plane, it may be necessary for one person to lift the gentleman out of the seat before trying to apply various manoeuvres.

It's easy enough me saying option 3 but there's multiple factors, heat of the moment (aggression in this case as we seen) training (Whether they've even been effectively trained for both non physical and physical removal) which of course you'd think they should be, but it's whether they even remember it. So it's not just a case of saying what they should've done but pointing out everything wrong with what they did do and aggression is right at the forefront. Aggression is absolutely useless in security or policing and serves no usefulness to anyone. Assertiveness is the one.

If you remove the plane equation from this, I dealt with something very similar at the 2012 Olympics whilst on VIP detail for the event. A guy with a ticket in a place I didn't want him to be despite the fact he had a reason to be exactly where he was. We solved it using aspects of option 2.

If Option 3 is a success though, the headline changes from Passenger assaulted to either no headline with minimal coverage or Passenger ejected. That's an absolutely massive change for both the company and the police.