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Originally Posted by Kursk
And, as mentioned earlier, he was 'removed' by law enforcement, not UA staff. Shouldn't every responsible citizen follow the instructions of the law without all the frenzied histrionics? I'll get me coat 
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Don't care who he was removed by : It was still wrong. You do no go about assaulting innocent people and causing them to bleed. You said you do not mean to make excuses, but you still are and I think you are being unreasonable on the passenger himself. If the man wants scream holy hell, he should be allowed to, he is being removed with unreasonable force, against his will.
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Originally Posted by Kursk
Trying to find something? Well, they certainly did. I think your link throws another light on all of this.
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Rubbish. It shows no such thing. No other light to shine on this other than an Airline ballsed up. A police officer ballsed up. United Airlines ballsed up with their PR skills, it has taken their share price to drop significantly to say sorry and that to me is unforgivable.