|
Re: Catch up
Mine was off for a day and I received compensation upon request without any problem.
In the NTL days I was told that "I couldn't complain as the service was free"!
I told her that I regarded the service as an integral part of what I paid for, that it was not for her to decide what customers complain about and that I would complain to the regulator if nothing was done. I received compensation until the fault was rectified.
If enough people complain and cost them money it will hopefully lead to improvements, but if people are happy to put up with this I'm sure VM will be happy to let them.
|