Quote:
Originally Posted by RichardCoulter
I agree. They tried to overcharge me by £10, instead of just crediting it like I expected, they refused! It took a solicitors letter to get it sorted out, but what about those who don't get free legal advice?
For most people it wouldn't be cost effective to challenge it, but LG obviouslyy think it's worth losing a customer for the sake of a tenner.
This is probably why they now tie customers into a contract everyime they sneeze!
Edit: My solicitor mentioned some sort of regulator if his letter didn't work. Does anybody know their details, as this may help others?
During my efforts to resolve this informally, a manager said that if the regulator became involved, my account would frozen and nothing could be changed. He was being mildly aggressive at this stage, so this could be nonsense designed to put me off from seeking resolution from a third party.
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All i'm going to say is there are now far better options than vm and faster broadband than vm too, not in all areas yet but one company i'm keeping a eye on is hyperoptic they seem decent priced and offer upto 1gbs speeds from what i've read 99% of those on 1gbs get 1gbs or just over. vm offer 200mbs however that'll be 2mbs if you're lucky.
TV wise again plenty of option the one who is making big waves as of late is tvplayer which offers a superb package for £4.99pm this includes discovery, history, eurosport, w, alibi and many more.
Imo vm and others need to think about how they treat customers because it's the customers that keep a company floating and what floats can easily sink.