Quote:
Originally Posted by theone2k10
You know the odd thing is all this crap started once LG took over vm before that they were a decent company.
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I agree. They tried to overcharge me by £10, instead of just crediting it like I expected, they refused! It took a solicitors letter to get it sorted out, but what about those who don't get free legal advice?
For most people it wouldn't be cost effective to challenge it, but LG obviouslyy think it's worth losing a customer for the sake of a tenner.
This is probably why they now tie customers into a contract everyime they sneeze!
Edit: My solicitor mentioned some sort of regulator if his letter didn't work. Does anybody know their details, as this may help others?
During my efforts to resolve this informally, a manager said that if the regulator became involved, my account would frozen and nothing could be changed. He was being mildly aggressive at this stage, so this could be nonsense designed to put me off from seeking resolution from a third party.