"For attention of NTL CS (Monkey Breath etc) or anyone else. Please help".
Hi, in a previous thread (
http://www.cableforum.co.uk/board/sh...ad.php?t=20908) I had a question regarding 'double discount'. My assumptions was confirmed by monkey breath (thanks) and I ordered NTL. I received the Hire Agreement (I haven't signed it yet) which stated the monthly charges and discounts etc. These do not tie up with what I was told on the phone.
Can someone help me please? I have more faith with these forums than with their customer service over the phone.
This is what my Monthly charges show:
Total Monthly Charges: £36.99
(A)BB 750K 1/2PRICE 3MTHS £0
(A)FREELNRNTL WITH BB 1YR £-9.5
5P TALK PLAN RESIDENTIAL TARRIF £0
FREE VOICEMAIL £0
FULLY ITEMISED BILLING £1
MR02 DIGITAL & TELEPHONE £19.5
NTL 750KB CABLE MODEM ACCESS (RENTAL) £24.99
5P TALK PLAN £1
I ordered 750K connection with 3 months at half price.
I ordered a phone line on the 5P talk plan (with a discount of £9.50)
The cheaper of the two TV packs.
The major discrepency is that I was told I would recieve the half-price BB for the first three months, but the discount hasn't come off! It is shown as £0 but I'd expect it to show as £-12.49 on the Hire Agreement. Please help me.
Both discounts were meant to be applied because the CS advisor said the price would be £23.49 (or there about). for the first three months, then rise to £35.99
I rang customer service on Saturday, and I have the name of the guys who originaly set up the account. There is also a note on the account (from him) saying that both discounts should be applied.
Has the discount been applied incorrectly, or would I expect to see the half-price BB as a credit to my account?
I can supply my account number if it helps?
Thanks in advance.