Hmm strange that.
They are prepared to Tech you through the problem after identifying you as the account holder etc to try and prove the fault lies with yourself.
Yet when it is deemed it might "god forbid" actually be anything to do with them they adopt the line of demanding a security password.
This use to be the case in the days of the old SABS system but they should have confirmed this at the start of the call.
I think you may have been introduced to the world of NTL Bull****.
I wont comment on the delays of it reaching the status page etc.
The rest sounds to me like you were unlucky and got through to a jobsworth with a script with a manager standing over them worrying about churn rates.
I will don me flame retardent suit for the above but it does happen but doesnt apply to all as i myself have been there worked there got the t-shirt etc.
