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BenMcr · 10-01-2017, 14:12

So I've seen some other people having issues and it does seem to be connected to something around the 4G changeover.

I know that it's being investigated but I haven't seen any update on it yet.

Try going to m.virginmedia.com in your phone browser as you can get to the same information there hopefully.

10-01-2017, 14:12	#5
BenMcr Virgin Media Staff Join Date: Nov 2006 Location: Manchester Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1 Posts: 17,929	Re: My Account App So I've seen some other people having issues and it does seem to be connected to something around the 4G changeover. I know that it's being investigated but I haven't seen any update on it yet. Try going to m.virginmedia.com in your phone browser as you can get to the same information there hopefully.