[alwaysabear]

I am happy to say my services over 20 years have been 99% spot on. On the other hand my daughters who have to deal with BT or Sky have had nothing ,but problems. Daughter 1 was with BT for just over a year and was forever chasing them as her BB never worked,eventually she received a credit, they never did get it working. Fortunately, VM became available to her and she is now with them. Daughter 2 had been with VM for 8 years with few problems, she has recently moved and VM is unavailable. BT are supposed be supplying 72mb infinity. So far in two and a half weeks their super hub disconnects on a regular basis and is getting 27mb when it does work. BT have admitted a fault ,but are having trouble finding where it is.
So to sum up all Co's have issues its how they sort them out that defines them to the customer.