[theone2k10]

Originally Posted by RichardCoulter

I'm just sick of being told that something has been sorted out, then, when nothing happens, I call back and am made out to be a liar as "there's no notes on the account". Like that's the customers fault!!!

Going to the office of the CEO these days results in a letter that ignores the points made and answers things that weren't asked in and amongst a general non reply.

Everytime a problem appears, they say they will resolve it and I think great, I can sort something else out. But no, it goes on and on and on and on...

They are now ignoring any issues and are trying to say i'm in a new contract.

I categorically stated that I would not accept a new contract until all outstanding issues were resolved. Yes, I have proof should it go to court, but why should customers have to put up with this incompetence and have their time needlessly taken up?

Would you believe that all I want is an email to spell out exactly what my retention deal is so that I can check it and a refund of £10 erroneously applied?

It must have cost more than this in staff time already.

Everytime they sort something out, they do something else wrong and it's like banging your head against a brick wall trying to get the most simplest of matters resolved.

I'm beginning to wonder if under LG CEO complaints are simply sent back down the food chain, but it's their idiotic behaviour that has led to customers having to contact the CEO in the first place!

I think i'l have to contact Trading Standards and/or their regulator if the email that I've just sent doesn't spur them into doing something useful.

I can see myself going for a Freeview PVR, Freesat PVR and streaming services before too long as it's just too much hassle.

Vote with your feet mate use bts wholesale site or uswitch to see the broadband options available to you and get a android tv box of firetv box and you're sorted.