Quote:
Originally Posted by theone2k10
Hit the nail on the head there mate loads complain about BT but i have found their customer service superb and very helpful.
I think it's a case of luck of the draw really for example when i rejoined SKY i had a sky store issue the person i spoke to was superb and did everything possible to get the issue resolved quickly for me, turned out my account hadn't been updated we both chuckled at it.
Then when i decided SKY Cinema really wasn't worth it for i rang up to downgrade and got fed lies such as "you'll lose your offers" to which i politely pointed out that the movies were actually added at a later date so my offers would actually stand, he grumbled but still went to double check, they tried some scare tactics but realised i was't biting when i simply responded "if my offers are going can you remove sky sports, box sets too please" it suddenly changed to "oh you are correct your offers do still stand if you remove sky cinema" i quietly smiled to myself.
I have had very bad experience with VM but i always found their retentions team to be polite and helpful, pity their ceo and billing teams couldn't give two tosses though.
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Agree with you. Saw the BBC program last night which had a feature on Sky Q and the `numerous` complaints they`d been told about but I felt it was very one sided and just an excuse to bash Sky tv. I`m sure there`s far more satisfied Sky Q customers than not.