Thread: General Coming Soon to Virgin Media TV (2016) Vol 2
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Old 22-12-2016, 13:40   #3520
OLD BOY
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Re: Coming Soon to Virgin Media TV (2016) Vol 2
Quote:
Originally Posted by RichardCoulter View Post
Wow, I knew that TalkTalk had had problems, but not to the extent of losing 3/5 of its value and going from a market share of 23% to 13% in 18 months

It wouldn't surprise me if the shabby way that VM have started to treat their customers has had a similar effect on VM. Perhaps as yet unreleased performance figures have prompted them to delve into the budget market??

Why do you think that the leak was deliberate? I never thought of that; it may well have been a stunt pulled for free advertising.
Virgin Media do not treat their customers shabbily at all. I've been signed up to various cable companies over the years - Telecential, ComTel, ntl and now Virgin Media and whenever I have had occasion to speak with Customer Services I have been listened to and any problems or adjustments to my services have been dealt with courteously and efficiently. In fact, Virgin Media are the best of them all.

I won't speculate as to why some of you are experiencing problems with Customer Services, although I do know that some are full of themselves and some others are downright rude. People need to understand that being rude and unreasonable is not going to endear you to anybody.

As Denphone says, Ofcom has reported high satisfaction levels from VM customers, so your assumptions are simply wrong, I'm afraid.
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