Quote:
Originally Posted by Inactive Digital
That's what I did a few months back when they announced the latest price rise.
I asume you will be outside of your minimum term? There won't be any activation fees to pay, but you won't be eligible for the £18 broadband as that offer is for new customers only. You'll need to negotiate with them against the standard 50mb price of £32.25 per month.
If you can't agree a price you're happy with, a good strategy might be to give 30 days notice for all services and wait for a call back from the outbound retentions team as you'll likely be able to get a bigger discount from them. Just make sure your landline is plugged in though!
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I'm out of contract as of 26th January 2017 hence the reason for giving notice on Boxing Day. Really sad that there were 3 price rises within a year.
I'm hoping as a long term customer of around 11 years they might wish to give me the basic broadband service for around £25 to keep me happy.