Poor recruitment experiences from VM by existing and potential customers have cost them millions:
https://www.marketingweek.com/2016/1...ost-customers/
I can totally believe this as, some years ago, I remember calling them on a customer helpline and was shocked to hear a recorded message inviting customers to apply for full & part time call centre positions in Manchester. I couldn't believe that they would be so unprofessional and stupid as to do this!
Anyway, we had a young lad working for us who was shortly moving to Manchester to go to university. He had found a house share and was looking for some part time work in the Manchester area, so I took down the number quoted and passed it onto him.
Some months later, he popped in to see me to let me know how he was getting in. I asked what had happened Re: VM and he said that upon ringing the number, it was an automated recorded interview where he was asked questions which he was required to reply to.
After this, he heard absolutely nothing. He felt offended that they hadn't even had the courtesy to say thanks, but no thanks (he was a good worker too).
As a result of this when him & his housemates were deciding which company to use, VM were purposely excluded.
The moral of the story is that if you're going to be rude to potential employees, make sure that they aren't also existing or potential customers!!!