[newlyn70]

Originally Posted by digitalvictor

Why????????????

I want a consumer unit which does what you say it should do....I don't want a substandard box of ****e which freezes....the remote is so slow my stb freezes....and doesn't match the rest of my electronics.

If NTL can't cope with consumer demand..step aside and let someone else play....put up or shut up.

As Dezzo said it in #34 you get what you are given, if ntl went around giving out samsung boxes just because you have silver electronics they would go out of business. If you want a silver box why don't you ask ntl and say you will pay for the call out (about £50+) I doubt you will be jumping on the phone will you. If your box is freezing ring CS and get an engineer out to check your system out, you may find you may get a new box but most likely it will be your signal levels.