[PtolemyIV]

It took me repeated calls to negotiate finally a seemingly decent deal but thanks for all the advice here on what others achieved!

Initially I had settled for one v6 box for £64.95 (£49.95 + £14.99 activation fee but install waived) - then I read here I should get a second for free on vip... phoned up today and the guy steadfastly refused to believe me. I pointed him to this forum and what others have got and he accused you all of lying and/or advised you should go check your bills since it wasnt possible! Gave me excuses like "but you are getting new tech and it costs money".. I dont deny it costs money but age-old issue that everyone should be entitled to the same treatment.

Eventually, I found that thread on the virgin media forum where one of their own staff members says VIP members are entitled to a free second box... he then says "ok, hold on" - comes back 20 seconds later and says he has added a £50 credit on the installation and second box... typical pretense then!

So all-in, I am now getting the VIP package (ie all phone calls, movies, sports, hd, 200mbps internet) and 2 V6 boxes for £96/month for 12 months and £64.95 upfront.

Not too bad considering it's my third contract 'renewal' in about 5 months!

EDIT: ask to be transferred through to customer relations when you phone up. Speaking to the Indian call centres, they wouldnt give any concession on the upfront fees and were offering VIP for £97/month for 9 months only then £122 for 3 months! With them was £114.95 for 1 box on VIP and £164.95 on full house!