Cable Forum - View Single Post - Tivo V6 Virgin Media V6

swindonindieguy · 08-12-2016, 16:03

I thought I would share my renegotiation with Virgin in the hope that it could help someone.

We have 200mb BB, XL TV and Talk Weekends (paying now the deals ended £51.49 + the line rental with a 1TB Tivo and an additional basic box upstairs.

Currently come to the end of our deal with Virgin and had cancelled on the 30th November, when I spoke to an adviser and raised a complaint about his attitude, I didn't hear anything back and then spoke to someone from the complaints team yesterday who offer who could offer me £48 per month if I kept my existing Tivo box something that I didn't want to do but they could offer me it at £51.49 + £150 for a V6 box in installation something that I decided not to take, however the credited the account with £50 to close the complaint.

I phoned back today and spoke to retentions, who said they would ask the outbound retentions team to call me as I was now in cancellations. A lovely chap phoned me back and in the end did my full package for £41.50 per month (200mb/TV XL/Talk Weekends a V6 and the extra box upstairs) although I had to pay £50 for the box and £50 for the install the £50 credit covered some off and now they've changed the package It recalculated our bill crediting the account with a further £30 leaving us effectively with £20 to pay.

Only downside is they can't install till 8th Feb although he advised me to call back after Christmas to see if there were any new slots - gives us some time to watch the recorded shows!

08-12-2016, 16:03	#2114
swindonindieguy Inactive Join Date: Nov 2016 Posts: 1	Re: Virgin Media V6 - Powered by TiVo(new STB) I thought I would share my renegotiation with Virgin in the hope that it could help someone. We have 200mb BB, XL TV and Talk Weekends (paying now the deals ended £51.49 + the line rental with a 1TB Tivo and an additional basic box upstairs. Currently come to the end of our deal with Virgin and had cancelled on the 30th November, when I spoke to an adviser and raised a complaint about his attitude, I didn't hear anything back and then spoke to someone from the complaints team yesterday who offer who could offer me £48 per month if I kept my existing Tivo box something that I didn't want to do but they could offer me it at £51.49 + £150 for a V6 box in installation something that I decided not to take, however the credited the account with £50 to close the complaint. I phoned back today and spoke to retentions, who said they would ask the outbound retentions team to call me as I was now in cancellations. A lovely chap phoned me back and in the end did my full package for £41.50 per month (200mb/TV XL/Talk Weekends a V6 and the extra box upstairs) although I had to pay £50 for the box and £50 for the install the £50 credit covered some off and now they've changed the package It recalculated our bill crediting the account with a further £30 leaving us effectively with £20 to pay. Only downside is they can't install till 8th Feb although he advised me to call back after Christmas to see if there were any new slots - gives us some time to watch the recorded shows!