MisterQ

Agreed, same old Tivo version with the same old bugs. In a cut down box without scart and no other alternative for multi-room viewing without getting a second one and having to connect with both coax AND ethernet. Can't see the point in having a 2nd Tivo sitting there doing nothing all day long but making a noise in the bedroom and wasting electricity or managing recording schedules over two devices and with twice as many devices to go wrong. I see there are complaints about lower volume too, on some channels with Dolby digital. I already have to have my amplifier on MAX to enjoy the sound on certain channels and that's with hundreds of watts of audio that is on less than a quarter on other sources. (Mind you, the lip-sync issues, which got worse for me in the latest update, make HD useless on the old box, for me)

And they want you to pay for it too, despite retention's promising me one for nothing when they convinced me to change my mind about leaving, last time. I just hope there is the usual February price rise, so I can leave at the earliest opportunity.

The standard of service from VM as far as I am concerned has just gone down and down over the past 5 years with all the bugs (slowness, dolby, lip-sync etc) and all the constant local faults. I wonder if there are actually any managers running the show anymore. It seems the staff can get away with telling you anything without comeback and telling you they have logged complaints that go nowhere. It's clearly not for me!!

The picture quality for me too has dropped recently, many channels now just look very blurry and washed out. There is no pixellation (other than the normal compression affects) so it cannot be a signal problem, yet from other sources ,I do not get this problem. Certainly no point getting an even bigger tv to watch on Virgin Media, in my opinion, if most of the channels already look so bad.

Game-changer? Yes, end of the road, switch to Sky,