Quote:
Originally Posted by BenMcr
An order that needs new kit does come with a £14.99 order activation fee but this is only charged once for everything that's changing.
So if you're getting both a V6 and 200Mb with a new Hub 3.0 in the same order you would be charged one £14.99 order activation that covers them both.
If you ordered them separately you would be charged one £14.99 for the V6 order and then another £14.99 for the Hub 3.0 order.
The exception to this is if you're getting 200Mb as part of the inclusive speed upgrades. In that case if the order is separate then you'd be charged £5.99 for delivery.
If that speed upgrade change is included as part of the V6 order then that still attracts £14.99 order activation.
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im quite happy with the 14.99 to me thats fine. the 50 quid installation ill try to fight it but yeah thats ok.
its just i have to pay more because im not on 200mbps because its not available in my area yet? so im technically on max broadband but as im not on 200 they wanted me to pay more money? it was just weird.
i kept saying "well ill have vivid 200 then" and they were saying "not available in your area" so i kept saying why are you charging me more money as a result of not being on max broadband when youve confirmed its not available and im on maximum speed in my area
he then kept confirming the price over and over again