Quote:
Originally Posted by passingbat
I was currently on M+; they changed me to the equivalent new package; there was a slightly different channel line up, but that didn't adversely affect me (can't remember the package name offhand).
As per my previous post, I always go via Retentions now. I tell them upfront that I'm not planning to leave; I just ask them what they can offer me. I hardly ever ring them; just in cases like this or when a loyalty discount is about to expire.
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Same here PB, I only contact VM to change/upgrade my package or when discounts are expiring. They are really good and always help me save money somewhere.
Before they moved me back to the new VIP Pack from Big Kahuna Equivalent I was paying £140, they managed to get it down to £107.
I started off on the old VIP, moved to Big Kahuna VIP and now back to new VIP. Each move they have been able to lower my monthly bill whilst keeping the same package. Only through price rises or adding additional services has the price gone up which it would do anyway.
I cannot fault them in this respect