Quote:
Originally Posted by RichardCoulter
So aren't they making the V6 available for M/Player pack customers?
This doesn't sound right to me.
They let XL TV customers have a discount, then claw most of it back because you are having a manned install that they are insisting upon?????
There's been reports of CS telling people not to bother with retentions as they won't be able to offer anything better  |
I was currently on M+; they changed me to the equivalent new package; there was a slightly different channel line up, but that didn't adversely affect me (can't remember the package name offhand).
As per my previous post, I always go via Retentions now. I tell them upfront that I'm not planning to leave; I just ask them what they can offer me. I hardly ever ring them; just in cases like this or when a loyalty discount is about to expire.