Quote:
Originally Posted by passingbat
Just ordered; install on the 19th December. It's a straight swap for my Tivo. I had to move to the new equivalent of M+, but by tweaking my services a bit, saved £4.50 on what I was previously paying. Still getting 100 meg BB and unlimited phone.
They will replace my 1st gen Soperhub, which is in the bedroom, but not move it, as I have Ethernet going to the lounge, which worked perfectly with MRS when I had two Tivos.
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So aren't they making the V6 available for M/Player pack customers?
Quote:
Originally Posted by mackemsrule
Phoned them back up today and spoke to someone else, she said the price was correct. I mentioned that others had only paid £64 after having manned install credit applied but she said I'd already got £50 credit for the box being on XL tv to take it from £99 to £49 and it was £40 install and £14.99 activation she went off to check and came back and said that was the correct price
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This doesn't sound right to me.
They let XL TV customers have a discount, then claw most of it back because you are having a manned install that
they are insisting upon?????
Quote:
Originally Posted by passingbat
Many years ago, I was speaking to retentions about an issue and because I was a long term customer, they told me to always go through Retentions for anything.
I decided to renew my line rental saver and, at the same time, ask about the V6. I had to change to the new M+ equivalent package, but also dropped the 'Talk 08 2' freebie that VM gave me several years ago, which, apparently, I hardly used. That, plus my loyalty discount, made it slightly cheaper.
Also, because I've been with cable for nearly 20 years, and got the current Tivo as soon as it was launched, I got the V6 for £49.99.
It's good to know that VM appreciates long term loyalty. BTW, I always ask (politely) and never demand.
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There's been reports of CS telling people not to bother with retentions as they won't be able to offer anything better
