[bolgerp]

So.... called yesterday morning and ordered a new V6. It's being installed tomorrow (woo hoo), which is great. I then got my confirmation email through which showed my package increasing by £15 per month. Even though the CS guy assured me there would be no change to my monthly charge and no re-contract. I called them back. They told me to "ignore" the email with the updated costs but told me to keep an eye on my monthly bill "just in case" and to "call them back" if my monthly charge does indeed increase. This is because they couldn't see on my account that increased monthly fee.... most odd...

Then Just now I received the below email from them.... interesting, as I haven't been "chosen" at all. I was the one who called up and ordered the box....

Hello,
Congratulations! You’ve been specially chosen to receive our new Virgin TV V6 box, powered by TiVo® – it’s our smallest, smartest, fastest box yet.
These clever little boxes aren’t available to everyone yet – so you’ll be one of the first to get your hands on one – lucky old you!
Want to know what your new box can do?
Your new Virgin TV V6 box is also powered by TiVo, so it can do everything our existing TiVo box can do, plus even more.

It’s our smallest, fastest, smartest box yet

It makes it easier to find the telly you love, by searching shows wherever they’re hiding on Virgin TV (including Netflix)

It lets you watch Netflix or YouTube in mesmerizing 4K Ultra HD*

It allows you to pause, rewind and record up to 500 hours of the TV you love
What else do I need to know?
Since your box is so new, it won’t look like the box you’ll see on our website or in our emails which introduce you to our telly service, and it may look slightly different to your friends’ and families’ boxes.
One more thing – if you need any help with your box or TV service, you can always have a peep online at virginmedia.com/mynewbox, grab your Virgin TV remote and select home > help or give our team a call. When you talk to our team, let them know you’ve got a brand spanking new Virgin TV box, powered by TiVo – so they can help you best.
What happens next?
We’ll pop round to install your new box on the day and time we agreed. For now, it’s time to get the popcorn in! TV is about to get awesome.
Kind Regards
The Virgin Media team
*4K TV and Netflix Premium subscription required