Cable Forum - View Single Post - Tivo V6 Virgin Media V6

Salu · 07-12-2016, 13:05

Does anyone know what would craic is with having a faulty Tivo replaced with a V6 as the Tivo has a dodgy tuner that sometimes pixelates, pauses, misses sound etc. I know that one of the tuners is dodgy as an engineer told me at the last visit.

Would you have to go down the route of calling out an engineer and having the Tivo swapped for another Tivo or could you have it upgraded to the V6 at that point? I don't really want to go through multiple box swaps.

I realise of course I could just request an upgrade, pay the fees etc....but it does feel like I shouldn't have to pay for the engineer visit. Happy to pay for the upgrade btw.

07-12-2016, 13:05	#2032
Salu Inactive Join Date: Jun 2003 Location: Yorks Age: 58 Services: VM TV package. VM phone and 200MB internet & slow Tivo Posts: 2,332	Re: Virgin Media V6 - Powered by TiVo(new STB) Does anyone know what would craic is with having a faulty Tivo replaced with a V6 as the Tivo has a dodgy tuner that sometimes pixelates, pauses, misses sound etc. I know that one of the tuners is dodgy as an engineer told me at the last visit. Would you have to go down the route of calling out an engineer and having the Tivo swapped for another Tivo or could you have it upgraded to the V6 at that point? I don't really want to go through multiple box swaps. I realise of course I could just request an upgrade, pay the fees etc....but it does feel like I shouldn't have to pay for the engineer visit. Happy to pay for the upgrade btw.