Quote:
Originally Posted by RichardCoulter
Oh yes, VM are very good at agreeing to something and not doing it.
When it doesn't happen, you are made out to be a liar as "there's no notes on the account to verify what you are saying".
So a member of staff agrees to do something, doesn't do it or make any notes and then you are effectively called a liar.
I had this the other day about a refer a friend incentive from five years ago.
The Indian call centre told me that it had finally been sorted out, yet when I rang to see where the credit was, well....you can guess the rest.
This is the second time that i've referred a friend and the second time that i've had a problem taking years to resolve. I won't be doing it again and urge others not to bother.
They seem to take on the new customer and then not want to pay the incentive.
This goes directly against the WEEE directive:
http://www.hse.gov.uk/waste/waste-electrical.htm
There are plenty of places that will recycle old electrical equipment if you wish to do so.
IIRC this 'activation fee' nonsense started when mobile phone companies started doing it.
Sky then cottoned on, followed by Virgin Media.
It's simply a way to extract money for nothing from customers. |
Sorry the wording of my post wasn't quite correct. They didn't tell me to put the VHD boxes in the bin, they said I could "dispose" of them.
Guess that means I can take the boxes to my local recycling centre and dispose of it correctly.
---------- Post added at 10:20 ---------- Previous post was at 10:19 ----------
Quote:
Originally Posted by mackemsrule
Phoned them back up today and spoke to someone else, she said the price was correct. I mentioned that others had only paid £64 after having manned install credit applied but she said I'd already got £50 credit for the box being on XL tv to take it from £99 to £49 and it was £40 install and £14.99 activation she went off to check and came back and said that was the correct price
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Not sure what has happened there then mate. Mine and a few others here had their manned installed credited.
I'm on VIP package, not sure if you are on same package on not, but that could be a factor...Just a guess though