Cable Forum - View Single Post - Tivo V6 Virgin Media V6

carbon60 · 06-12-2016, 17:34

I've just phoned and have been passed around by the offshore call centre, first one said that they couldn't do it and to phone a separate "Sales" 0800 number. I phoned that and the person on the end of the phone kept saying Virgin Mobile all the time and then said he couldn't do it and passed me through to "Customer Care" who then started asking me for my details all over again. Thought I was getting nowhere with this so started again by going to retentions who wanted to charge me £99.95 per box despite me being on the Big Kahuna package which I thought was equivalent to Full House but since I only had 152Mbit internet rather than 200Mbit she wouldn't let me have it at £49.95 cost per box.

I'm going to phone again in the morning.

06-12-2016, 17:34	#1991
carbon60 Needs more upload Join Date: Mar 2009 Services: TiVo V6, TiVo 500GB, Samsung V Box, Full House TV + Sky Sports SD, VIVID 200, Talk Weekends Phone Posts: 165	Re: Virgin Media V6 - Powered by TiVo(new STB) I've just phoned and have been passed around by the offshore call centre, first one said that they couldn't do it and to phone a separate "Sales" 0800 number. I phoned that and the person on the end of the phone kept saying Virgin Mobile all the time and then said he couldn't do it and passed me through to "Customer Care" who then started asking me for my details all over again. Thought I was getting nowhere with this so started again by going to retentions who wanted to charge me £99.95 per box despite me being on the Big Kahuna package which I thought was equivalent to Full House but since I only had 152Mbit internet rather than 200Mbit she wouldn't let me have it at £49.95 cost per box. I'm going to phone again in the morning.