Quote:
Originally Posted by spiderplant
Even if you are an existing customer, people still need to do work to give you a new box: Answering your phone call; ordering the equipment; sending out a man in a van.... They all need paying.
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I know that.
The specific use of "activation fee" seems odd though.
Basically all they are doing is sugar-coating it. Into a few separate sub categories and "buzzwords", activation fee.. installation e.t.c
It all sounds better to the customer spread out is the thought!
Of course, definitely not only virgin who does it.