Quote:
Originally Posted by pip08456
Unfortunately you have no grounds for a complaint. They don't even have a contract with VM as such as they have been on a 30 day rolling contract since the original 12 month one ran out. Each time a price increase came along there was the opportunity to cancel or enter into a new contract.
Your parents never did. Much as I agree with you there's nothing you can do but hope you get a good deal for them now.
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I understand what your saying but I feel I need to complain to raise the issue. I spoke with 2 people at length who couldn't explain why my Mum is paying what she is. That's not acceptable. If your charging for a service you should be able to explain to the customer why your charging this amount. I also don't understand why, if they recontract to a new deal, their new monthly amount was working out more that the advertised price for Full House XL with SKY Sports.
Are these prices only for new customers?
I can't see anything to suggest it is.