Quote:
Originally Posted by Jedi 123
I know sky q is not running smoothly but neither is v6 , but I feel Virgin should still give long standing and sufffering TiVo customers a v6 box as the current TiVo box is barely fit for purpose and I am paying them over £100 a month for a good broadband service but a really outdated slow tv service which hasn't been changed for years and has constant price increases . Don't get me wrong I have been a fan of virgin media but if they continue to show distain for loyal customers in favour of new customers I feel I will have to look at my options especially as sky are always doing offers to get virgin customers to join them ,and many have already left to join sky . It would pain me to leave but virgin have shown at this moment in time they are not showing any loyalty so why should I . They used to be really good to loyal customers ,I was one who got given the TiVo box free when it first came out and they way launched it was really great but the box is now very long in the tooth, I hope they have got there act together now .
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Well, I told them to get their act together or they would be dumped after 15/16 years when they had the cheek to try and put the price up.
Retentions just effectively shrugged their shoulders, so I escelated the matter and received a V6 along with a backdated price decrease.