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RichardCoulter · 25-11-2016, 14:47

Heard nothing since last Monday, so spoke to VM again today.

VM cannot fix the fault, so have passed it onto an external company that made the software.

They don't have a SLA, so there is no timescale.

The problem is that I believe that you only have 14 days to do this, but 8 have passed already.

25-11-2016, 14:47	#34
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,803	Re: Copying settings from failed box Heard nothing since last Monday, so spoke to VM again today. VM cannot fix the fault, so have passed it onto an external company that made the software. They don't have a SLA, so there is no timescale. The problem is that I believe that you only have 14 days to do this, but 8 have passed already.