[fixerman]

On friday last I received an email from Netflix informing me that they had changed the email address on my account as I had instructed. I then received a second email to say that they had changed my account passsword as I had instructed. I had NOT requested any changes. I discovered that my Netflix was now unusable.
I telephoned Netflix support immediatly and discovered that someone in Morroco had taken control of my Netflix account. With help from support I had to reset all the details on my account. This was not easy due to the fact that the culprit had changed the account language from english to arabic resulting in all the recovery instructions emailed from Netflix being in arabic.
It is a concern that no alarm bells were rung when they got a request to change my email address and my password, the language was then changed to arabic and from then on the account activity shows usage by someone living in Morocco.
As a precaution I have also cancelled the credit card associated with the acccount.
An unerving experience to say the least.