Quote:
Originally Posted by Andy C
The main point of the post was that they are being carried in other areas by the engineers, even tho he hadn't installed any yet.
I have tried doing something as I didn't want to loose recordings again in a month or two. Basically got passed around every department and got nowhere. Any point of contact would be gratefully received 
A. |
Thanks for explaining.
I can 100% understand where you're coming from.
The first time I rang retentions they went down the route of trying to say that my box was slow due to a fault and they'd send an engineer out.
My belief that this was a waste of time because the fault lies in the inability of the box to run the software has been confirmed on here by VM engineers.
All that they can do is swap the box, which runs fine for a short time, before you're back to square one again.
As at that point I was going to insist on a V6 and if it wasn't forthcoming then I'd be leaving, it just seemed a waste of everyone's time, with the only outcome being that i'd lose all my recordings even earlier.
I rang to say that I wanted to cancel and was met with utter indifference, so escelated the matter via an old university friend who is a manager at VM.
I realise that this option isn't open to everyone and really do sympathise with those stuck with a slow box.
All I can suggest is if you're out of contract (or are able to get out of it due to the price rise) tell them that you'll leave unless you get a new box (I was fortunate in having the added leverage of many non domestic VM accounts that I was able to use to my advantage during negotiations).
As we now know that the new box definitely comes out on 1 December, it might be easier to just hang on for a little longer.
I don't know if you will be expected to pay a lump sum or an extra ongoing monthly fee, but I wasn't, but that might have been done to appease me.
If VM are giving these out for nothing to
all their existing customers, this will steal a march over Sky.
I also think it's the least they can do to apologise for the service that their customers have had to put up with.
*Before anyone accuses me of making this thread about me again, I am merely responding to another persons post/questions as has previously been the case.
When my new box arrives, I will be more than happy to answer any questions about it that I can.
I won't be able to answer anything about its 4K abilities though, as I don't have this service
