Quote:
Originally Posted by Stephen
Put it in the bag and get a friend or family member to take it to one of the many collect+ locations.
Unless you are totally house bound then VM don't need to make any changes to their equipment collection process. The courier wouldn't collect it as that isn't what he will be asked to do.
It may be old but VM still have value in it as it will be recycled for new customers.
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I suggest that you have a read of the 2010 Equality Act. VM have already said that they will accommodate my various requests to retain our custom, but the sticking point is that at the moment they say they cannot let me have a new box.
If this isn't sorted out soon, they will be too late and the cancellations will begin.
If correct, it beggars belief that these useless boxes will be palmed off on new customers.
I'm not blaming any new customers for this, but it also beggars belief that customers of many years are expected to put up with the old TiVo, whilst some new customers are getting a new one!
I suppose it's down to them putting their own convenience before that of their customers ie an installer would probably have to attend anyway.