04-11-2016, 09:13
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#21
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,621
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Re: Reminder, 31/10/16 is the last day to get out of your contract due to the price r
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Originally Posted by RichardCoulter
VM make very little, if anything, from the Sky premiums. They once said that they were only there for customer convenience and to improve channel parity.
In fact, I doubt that they make very much from the TV side at all, but it encourages take up of the more profitable services of broadband and telephone.
I remember a local shop that decided to stop selling cigarettes as very little profit was made on them.
She soon changed her policy after realising that, whilst many customers may only come in for cigarettes, when they went into her shop they also remembered that they were running short of bread, fancied a bit of chocolate on display etc.
It also helps with their shocking TV churn rate, one member on here posted that, after calling to cancel TV only, he got 50p knocked off his bill for keeping his TiVo (albeit on the Freeview package). I'm assuming that this was for churn purposes to appease shareholders etc.
None of the other accounts are linked to my personal account, so I do accept that the agent would not have known this (I didn't mention it either).
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http://www.libertyglobal.com/pdf/pre...2016-FINAL.pdf
Quote:
Operatingand financial highlights*:
• Organic customer1 additionsof 45,000 in Q3 and 117,000 YTD driven by summer promotions highlighting our superior speeds and additions from newbuild activity
Record U.K. organic customer additions of 49,000 in Q3and 135,000 YTD supported by a reduction in U.K. churn2 from14.1% in Q3 2015 to 13.8% in Q3 2016
• Q3 organic RGU3 additionsimproved YoY and sequentially to 80,000; YTD at 223,000, up 140% YoY
U.K. RGU additions of 92,000 in Q3 was comprised of60,000 broadband internet4, 21,000 fixed-line telephony5 additionsand a return to growth in TV with 11,000 video additions
Gained over 75% market share of broadband additions inour cable footprint in the U.K.
Quarterly RGUgrowth in the U.K. represents our best Q3 additions since 2009
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Things appear to be turning around..
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