Quote:
Originally Posted by Hugh
As I said before, Richard, it has to make economic sense.
If you are on Triple XL, you are not a major revenue stream (no films or sport); the fact you keep stating that you have other properties doesn't make any difference unless those accounts are linked - as far as the Customer Services Rep is concerned, without proof you could just be a fantasist trying to get a better discount.
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VM make very little, if anything, from the Sky premiums. They once said that they were only there for customer convenience and to improve channel parity.
In fact, I doubt that they make very much from the TV side at all, but it encourages take up of the more profitable services of broadband and telephone.
I remember a local shop that decided to stop selling cigarettes as very little profit was made on them.
She soon changed her policy after realising that, whilst many customers may only come in for cigarettes, when they went into her shop they also remembered that they were running short of bread, fancied a bit of chocolate on display etc.
It also helps with their shocking TV churn rate, one member on here posted that, after calling to cancel TV only, he got 50p knocked off his bill for keeping his TiVo (albeit on the Freeview package). I'm assuming that this was for churn purposes to appease shareholders etc.
None of the other accounts are linked to my personal account, so I do accept that the agent would not have known this (I didn't mention it either).