[Stephen]

Originally Posted by RichardCoulter

So, it looks like the current state of play is that new customers are being looked after, whilst existing customers are treated with contempt.

You'd think they'd have the sense to issue them to customers who can no longer tolerate the old box. Some have been customers for over 20 years and VM have effectively just shrugged their shoulders (they did this to me after 17 years).

Its cheaper to keep an existing customer as opposed to touting for a new one; they really don't have a clue.

How do you work that out?

Existing customers already paying and new customers bring in extra revenue so it makes more sense to attract new customers