Quote:
Originally Posted by RichardCoulter
So, it looks like the current state of play is that new customers are being looked after, whilst existing customers are treated with contempt.
You'd think they'd have the sense to issue them to customers who can no longer tolerate the old box. Some have been customers for over 20 years and VM have effectively just shrugged their shoulders (they did this to me after 17 years).
Its cheaper to keep an existing customer as opposed to touting for a new one; they really don't have a clue.
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To be fair, Richard, you're basing this on one post.
If this proves to be the case in reality, then you are justified to complain, because that would be unfair.
But one Swallow, does not a summer make.
Also, it could be because he's 'defected' from Sky, and VM want him to be impressed. Again, not fair, but makes commercial sense.
Let's wait and see before jumping to conclusions.