[RichardCoulter]

Originally Posted by nfs6600

If it was ready it would have been out by now. It's not out, so clearly not ready

If he/she has any sense about them, then they will inform you that the agents hands are tied in what deals are available to give

Its clearly not ready, that's the point. It should have been commissioned long ago.

Originally Posted by MutleyF

For Richard ....

I broke my contract with Virgin for one reason only - I moved to a non enabled Virgin area. The recent rate increase allowed me to cancel without penalty.

Prior to this I was happy with Virgin, and before that, NTL, and before that, Cable & Wireless.

Since I cancelled, I received two calls from them effectively offering to reduce my bill by almost half if I stayed.

Deals are there, but I never asked for it. Whenever the offer was made because I was a very long term customer or not, I don't know.

Truthfully the costs associated with moving has emptied my wallet - so I still dont have broadband (yet) - I am only using freeview at present, but will look to freesat when funds are available.

They may call you back with an offer Richard - all I can advise is to be polite at all times. Going in all guns blazing will not solve anything.

Good luck

Thanks. I was polite to the person and went with the flow, so we'll see what happens.

Originally Posted by oliver1948uk

I have already reported on this thread that when I phoned to cancel because of the price rise I was immediately offered a reduction in my minimum 3 services to 35 pounds a month including remaining on 70 broadband which is written into my new 12 month contract.

I wonder if this is because in my 15 or so years with ntl and VM my records show I have probably contacted them no more than once a year. I wonder if it is because I am polite but firm with a reasonable request based on their prices advertised on their website. I wonder if it is because I am grateful for any discount rather than demand it as my right. I wonder if it is because I don't threaten to go above the head of the person I am talking to as I don't have friends in high places. Or perhaps I am just fortunate with whom I get through to on my infrequent calls to retentions.

I have probably contacted them on average less than once a year. I was polite and wasn't firm. I am not grateful to suppliers as a paying customer, did not request a discount (via a demand or otherwise) and did not threaten to go above their head.

Its VM who should be grateful to have the chance to supply cable services to us; this business opportunity is a privilege under franchise.

If they aren't going to help the market by competing with their rivals, they are effectively giving Sky a monopoly which helps nobody and should have their right to supply us challenged.

You can stop "wondering" now.

Originally Posted by OLD BOY

I have never had any issues with Virgin Media Customer Services. On the few occasions I've needed to ring them, it is they who suggest a check is made to see if I am getting value for money, and I have been very pleased with the result.

I think that quite a lot depends on your attitude and whether you are constantly ringing up to complain about very little.

Maybe, but it shouldn't be like that. Not that I constantly contact them, but it shouldn't be down to the whim of some individual in a call centre.

I spoke to my friend last night before the event began (and am still recovering after a heavy night of Grey Goose!)

He didn't seem too happy about the way that I have been treated and after telling him that if they aren't bothered about keeping customers, I might as well start having VM taken out of the other properties as the contracts lapse, he said he'd speak to someone to get it sorted out for me and that I should expect a phone call sometime this week.

He's going to listen to the tape where the employee slurred their words and deal with this internally.

I did ask for you all, but he has no idea when the new box will be out.