Thread: TiVo Breaking your contract with VM.
View Single Post
Old 31-10-2016, 13:44   #97
OLD BOY
Rise above the players
 
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 with 360 software, ITVX, 4+, Prime, Netflix, Apple+, Disney+, Paramount+, Discovery+
Posts: 15,168
OLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronze
OLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronzeOLD BOY is cast in bronze
Re: Breaking your contract with VM.
Quote:
Originally Posted by oliver1948uk View Post
I have already reported on this thread that when I phoned to cancel because of the price rise I was immediately offered a reduction in my minimum 3 services to 35 pounds a month including remaining on 70 broadband which is written into my new 12 month contract.

I wonder if this is because in my 15 or so years with ntl and VM my records show I have probably contacted them no more than once a year. I wonder if it is because I am polite but firm with a reasonable request based on their prices advertised on their website. I wonder if it is because I am grateful for any discount rather than demand it as my right. I wonder if it is because I don't threaten to go above the head of the person I am talking to as I don't have friends in high places. Or perhaps I am just fortunate with whom I get through to on my infrequent calls to retentions.
I have never had any issues with Virgin Media Customer Services. On the few occasions I've needed to ring them, it is they who suggest a check is made to see if I am getting value for money, and I have been very pleased with the result.

I think that quite a lot depends on your attitude and whether you are constantly ringing up to complain about very little.
OLD BOY is offline   Reply With Quote