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oliver1948uk · 31-10-2016, 10:43

I have already reported on this thread that when I phoned to cancel because of the price rise I was immediately offered a reduction in my minimum 3 services to 35 pounds a month including remaining on 70 broadband which is written into my new 12 month contract.

I wonder if this is because in my 15 or so years with ntl and VM my records show I have probably contacted them no more than once a year. I wonder if it is because I am polite but firm with a reasonable request based on their prices advertised on their website. I wonder if it is because I am grateful for any discount rather than demand it as my right. I wonder if it is because I don't threaten to go above the head of the person I am talking to as I don't have friends in high places. Or perhaps I am just fortunate with whom I get through to on my infrequent calls to retentions.

31-10-2016, 10:43	#96
oliver1948uk cf.geek Join Date: Feb 2007 Location: Mansfield Woodhouse NG19 Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone Posts: 541	Re: Breaking your contract with VM. I have already reported on this thread that when I phoned to cancel because of the price rise I was immediately offered a reduction in my minimum 3 services to 35 pounds a month including remaining on 70 broadband which is written into my new 12 month contract. I wonder if this is because in my 15 or so years with ntl and VM my records show I have probably contacted them no more than once a year. I wonder if it is because I am polite but firm with a reasonable request based on their prices advertised on their website. I wonder if it is because I am grateful for any discount rather than demand it as my right. I wonder if it is because I don't threaten to go above the head of the person I am talking to as I don't have friends in high places. Or perhaps I am just fortunate with whom I get through to on my infrequent calls to retentions.