Thread: TiVo Breaking your contract with VM.
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Old 30-10-2016, 23:28   #93
OLD BOY
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Join Date: Mar 2008
Location: Wokingham
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Re: Breaking your contract with VM.
Quote:
Originally Posted by RichardCoulter View Post
Their "the new box will be coming soon" message is now tedious. It could & should have been out long before now.

If they had of offered me a deal to show their appreciation of my custom and to reflect the issues that I have experienced, I would certainly have considered it.

As I said earlier, I will be speaking to a VM manager later on tonight to see what he has to say about this.

Allowing long term customers to leave with a shrug of the shoulders when Sky is offering 60% off for five years with no contract is a recipe for disaster.

Don't forget that the more customers who leave pushes up costs for VM and reduces their economies of scale.
But you have no right to a discount, Richard. If Sky decide to give prospective leavers a 60% discount, that's a matter for them. VM do not have to follow their lead.

As far as the date of the launch of the V6 is concerned, Virgin have been saying for months that the new box will be out before Christmas. Nothing has changed.
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