Quote:
Originally Posted by OLD BOY
I'm sorry, Richard, I cannot understand your annoyance. You are so impatient to leave Virgin Media that you can't wait a few weeks for the new eos box to come out (which should resolve your issues) and then you complain about not being offered a deal which you have no intention of accepting anyway.
Clearly, whoever you spoke to thought you were a lost cause and let you go. I say again, you have absolutely no right to be offered a deal when you threaten to leave and your reaction is well over the top.
Good luck with Sky  
---------- Post added at 19:05 ---------- Previous post was at 19:01 ----------
But that's their concern rather than yours, Richard.
Maybe they are becoming concerned about their customers cottoning on to the fact that people are getting the message that threatening to leave will result in a discount. |
Their "the new box will be coming soon" message is now tedious. It could & should have been out long before now.
If they had of offered me a deal to show their appreciation of my custom and to reflect the issues that I have experienced, I would certainly have considered it.
As I said earlier, I will be speaking to a VM manager later on tonight to see what he has to say about this.
Allowing long term customers to leave with a shrug of the shoulders when Sky is offering 60% off for five years with no contract is a recipe for disaster.
Don't forget that the more customers who leave pushes up costs for VM and reduces their economies of scale.