[RichardCoulter]

Well, let's leave it to VM management to decide.

If the new TiVo works properly I may consider going back if enough incentive is offered.

I guess if you can be bothered, it's more cost effective to flip flop between the two, but there again Sky appear to be doing all they can to keep their customers once you're with them.

I need my satellite wiring replacing anyway, so can get Sky to replace that for free, but I must remember to say that I want a hybrid LNB to future proof myself should I want Freesat in the future.

I dislike Sky with a passion, but I cannot argue that they are taking a sensible long term view with regards to customer attraction and retention.

I wasn't "calling their bluff", but did expect even a token attempt to retain my custom.

If the directors of VM aren't aware of what staff are doing, they need to be made aware, if staff are doing this as official company policy, they also need to be made aware of the short & long term consequences.

I think that the only good thing that I can take from this experience was that they didn't keep me on the phone for hours trying to persuade me to stay like Sky have been known to do.

That's going too far the other way!