Quote:
Originally Posted by RichardCoulter
Chad has had repeated deals from Sky since leaving VM and has now received an email saying that he can have 50% off for five years with no contract. He doesn't even have to call up to take the offer, they will assume he wants it unless he says otherwise.
What a stark contrast to my call to VM call earlier. I wasn't offered anything to reflect the unusable TiVo, no workarounds were offered and they didn't even mention that a new box was 'coming Soon'.
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Quote:
Originally Posted by RichardCoulter
Still no word about the new TiVo, so decided to cancel as the deadline approaches.
When asked why I was cancelling, I said "what do you think?"
He said "because it's slow". I replied that this was the case as well as the price rise.
We went through the farce of "have you had an engineer out", so I explained that there was nothing that an engineer could do.
He then put it through, no attempt was made to persuade me to stay after 17 years, no offers were made to entice me to stay, just utter indifference.
They. Couldn't. Care. Less.
Does anybody know the best offer for Sky Q?
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Looks very like they wanted to send an engineer to see if there was a problem they could sort. It might not have worked but as you refused the offer of help what other option did you leave the person on the other end of the phone? For you to jump straight in to 'they didn't bend over backwards' complaints sound a bit harsh on VM.
As others have said you asked to cancel and they said yes (called your bluff). Seems pretty good customer service to me.
Cheers
Grim