Quote:
Originally Posted by OLD BOY
I really don't understand your concern, Richard. If you changed your energy supplier, the existing provider would not offer you a 'special deal'. If you get some sort of deal out of VM to keep you, fine, but you almost make it sound as though they have a legal obligation!
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They don't have any legal obligation, but this does not make sound business sense.
At this rate, they won't have any customers left to sell their new box to!
Looking at Cableforum alone, there are members who have been VM customers for as long as 20 years who have had enough and gone to Sky.
If this attitude towards their service and customer retention continues, I can see more redundancies.
Its worth pointing out that VM are the
only TV provider losing customers.
TV customers who leave will generally also cancel broadband & phone as it's more cost effective to take all services from the same supplier.
Quote:
Originally Posted by nfs6600
Your control over properties has nothing to do with it. You called about your account, not the others. They have nothing to do with your account
Did it also occur to you that the staff member may have had a speech impediment?
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I accept that the person I spoke to may not have the information to hand to take a holistic view which is something I aim to remedy tonight.
The person may indeed have a speech impediment, in which case they have nothing to worry about.
However, I had to keep telling them to slow down, speak clearly and repeat themselves. I am all for disabled people being given opportunities to do any job, as long as they are able to do the job to a satisfactory standard (even if they need extra support).
This does not appear to be the case here; but ultimately it will be up to VM management what action to take after hearing the recording.