Quote:
Originally Posted by Hugh
But the customer has to be profitable - if the only way to keep a customer is to lose money on the transaction, that is not a sustainable business option.
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I'm currently on XL triple play, so I'd assume that was profitable.
A reduced profit is better than receiving nothing and helps to reduce the churn rate.
Sky look to be happy to think long term and keep customers at any cost ie 50%, 60% off for up to five years!
Quote:
Originally Posted by Inactive Digital
No problem. I always found retentons drove a much harder bargain during price rises compared to calling outside of the minimum term - probably a combination of the volume of calls meaning fewer deals around (staff have a limited number of 'credits' they can offer per month) and a consensus most customers will be happy to accept a six month discount to counter just the price rise.
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Cheers, that could be it then.
I'll run it by my friend this evening as I'm not happy that after 17 years of business (and putting business their way in the properties that I control or have a say in) that their response was essentially "ok, fine, bye".
The member of staff was also slurring their words...