Quote:
Originally Posted by RichardCoulter
Thank you 
Chad has had repeated deals from Sky since leaving VM and has now received an email saying that he can have 50% off for five years with no contract. He doesn't even have to call up to take the offer, they will assume he wants it unless he says otherwise.
What a stark contrast to my call to VM call earlier. I wasn't offered anything to reflect the unusable TiVo, no workarounds were offered and they didn't even mention that a new box was 'coming Soon'. |
No problem. I always found retentons drove a much harder bargain during price rises compared to calling outside of the minimum term - probably a combination of the volume of calls meaning fewer deals around (staff have a limited number of 'credits' they can offer per month) and a consensus most customers will be happy to accept a six month discount to counter just the price rise.